Refund policy
100% Satisfaction Guarantee
We want you to love your West Wick Candle Co. experience. If you’re not completely satisfied, we offer a refund or exchange within 7 days of your delivery date (excluding return shipping & handling).
To ensure eligibility:
- Items must be returned in re-sellable condition
- Products must be in original packaging or securely wrapped to prevent damage For product tips and troubleshooting, please visit our product care page.
To Process a Return
Email us at info@westwickcandleco.com
Please include your order number (found in your confirmation email).
Damaged Items
If your order arrives damaged:
• Contact us within 7 days of delivery
• Email info@westwickcandleco.com with:
◦ Your order number
◦ A clear photo of the damaged item, product box, and shipping label
A member of our Customer Care team will respond within 48 hours to arrange a refund or replacement.
Exchanges
Exchanges must be:
• Reported within 7 days of delivery
• Completed within 30 business days, based on the return tracking number
(Excludes shipping & handling charges)
Items must be returned in re-sellable condition and properly packaged to prevent damage.
Cancellations
Orders are processed within 48 hours (Mon–Thurs).
To cancel, email info@westwickcandleco.com with your order number.
• If your order has not shipped, we will issue a full refund
• If your order has shipped, you are responsible for return shipping & handling (Items must arrive in re-sellable condition)
Final Sale Items
All sale items are final sale and not eligible for return or exchange.
If your final sale item arrives damaged, we will provide a refund or replacement as outlined above.
Please note: We cannot honor expired discounts or promotions.
Mystery Monthly Candle Subscription
Are not eligible for return or exchange.
Still Have Questions?
Reach out to us at info@westwickcandleco.com — we're happy to help.